Improvement in Customer Service & Stability in Operation Quality
actual introduction examples
To reduce operational costMail order cosmetics manufacturer
Improvement in Business Efficiency and Customer SatisfactionHealth food sales company
Improvement in Customer Service & Stability in Operation QualityCosmetics sales companies
Improvement in Customer Service & Stability in Operation Quality
Cosmetics sales companies
Company C operated by having the call center, which is the window for telephone ordering, within the company, and had the distribution system outsourced. This distribution system was not able to tell the status of the ordered goods on a real-time basis, thus couldn’t answer inquiries about deliveries from customers.
The call centers, on the other hand, were lacking phone lines and operators, and were missing chances to take many orders.
Information of distribution system is operated by OLCR, making distribution information such as shipment status, delivery slip number, results of the delivery possible to confirm on a real-time basis.
As for the call center functions, to solve the problems of lack of phone lines and operators, outsourcing the call center was suggested, and order intake data are systematically linked by OLCR.
By introducing OLCR to company C, they are now providing a stable customer service, and operation efficiency has improved.
