通信販売顧客リレーション管理システム
On-Line Customer Relation Manegement System

OLCR is a system for “non brick and mortar” (“NBM”=all shopping that is not done at traditional brick and mortar stores, including mail orders as well as purchases online and by telephone), that is based on our know-hows that we have achieved from engaging in “NBM system” developing and operating for selling “cosmetics” and “supplements” where strict customer management was required. OLCR is not just an ordinary NBM order-taking system, but a system that was developed to effectively support operating services, by systematically managing customers contact information (including orders, claims, opinions, inquiries) on database. Our system corresponds to ordering channels such as WEB, cellular phones, PDA, IVR, etc.

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