Improvement in Business Efficiency and Customer Satisfaction
actual introduction examples
To reduce operational costMail order cosmetics manufacturer
Improvement in Business Efficiency and Customer SatisfactionHealth food sales company
Improvement in Customer Service & Stability in Operation QualityCosmetics sales companies
Improvement in Business Efficiency and Customer Satisfaction
Health food sales company
Situation
The call centers and web selling which are the order-taking division of Company B were outsourced.
Company B did customer managing and operated the distribution system.
Since there were four systems that ran individually, the linkages between the systems were inefficient.
This resulted in many delivery errors.
Before introduction of OLCR
By uniformly managing all information by OLCR, form order taking, delivery, to customer management, the flow of the data became smoother, and delivery errors dramatically decreased.
Sales information is updated on a real-time basis, making customer service uniform. This resulted in improvement of customer satisfaction in many aspects.
- Corresponds to quick shipment of goods.
- Real-time customer points are available at the call center and on the website. Points can be added and be used immediately, also corresponds immediately to all orders, from changes, additions, and cancellations
- Credit card settlements can be done on a real-time basis.
After introduction of OLCR
